JoJo Maman Bébé

Temporary Customer Advisor - 13.5 hours - Morpeth

Job Locations UK-Northumberland-Morpeth
Job ID
2021-4253
Number of Openings
1
Posted Date
2 weeks ago(02/06/2021 10:23)
Category
Retail

Who we are

We’re a multi-channel retailer of maternity wear, babywear and nursery products; with nearly 90 beautiful stores in the UK and ROI. From humble beginnings our teams have expanded to almost 900 people across all our sites!

 

What makes us so successful? Well it’s our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer, but we haven’t forgotten our roots for providing quality and value for money. The passion we place on engaging with our customer means we are a business that can be trusted.

 

Our Values:

 

We believe we can add value by creating ethical employment in a business environment, which respects everything we hold important: Our people and our planet. That’s our passion!

 

What we expect from you

You’ll be the face of JoJo providing the fantastic level of customer care and service we pride ourselves in. You’ll be guiding, informing and assisting our customers in the correct purchase of our huge range of clothing and products. This could be a newly pregnant woman, an expectant dad, an excited grandparent or other friends or family!

 

We expect for the role to provide support until Summer 2022.

A day in the life:

  • Helping our customers in many different and sometimes diverse situations, from discussing our maternity wear, to demonstrating a baby carrier to an intrigued dad.
  • Learning about our products and feeling confident about discussing all of our stuff! (To help you we offer in-house training via one-to-one, group and computer-based training).
  • Actively listening to our customers’ needs and working out what the best solution is for them.
  • Taking pride in keeping your store looking immaculate at all times.

What we look for in you

 

  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers. 
  • You’ll need a self-develop mentality and a curiosity to learn new product independently.
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy and an understanding of our customers’ needs.
  • You’ll be working within a small team; therefore, the ability to be flexible and work in a harmonious and respectful manner always makes it a little easier for everyone!
  • We like to keep our stores looking tip top, so you’ll play a key role in maintaining our standards.

Just to give you a taste of our culture, we’ll be looking for you to:

  • Be a brand ambassador, ensuring that our values and ethos are never compromised
  • Be honest and respectful
  • Work collaboratively
  • Talk openly and actively listen
  • Take ownership of all aspects of the role

 

The benefits.

  • Competitive hourly rate
  • We believe R&R is important so for each year you’re with us, you have an extra day’s holiday!
  • Why work on your Birthday? Have it off!
  • Let’s celebrate doing well – encouragement schemes
  • Helping plan for the future - contributory pension scheme
  • Get on the move - cycle to work scheme
  • Support for planning your finances - JoJo saving scheme
  • Having a great time - fabulous social events
  • Supporting our communities – volunteer days
  • We love our products! 40% discount off JoJo branded lines
  • Learning environment - ongoing training and educational development initiatives

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